First National Bank Looking for Quality Assurer
About us, purpose, experience and qualifications
about us
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
- stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
purpose
To facilitate quality delivery and ensure adherence to quality standards across various FNB segments.
experience and qualifications
Tertiary qualification.
3 to 4 Years related experience.
Additional information and responsibilities
additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. 2 Years claims assessor experience Nursing or Medical background Health Cash Plan/ Disability experience
Job responsibilities
- To facilitate quality delivery across the various teams.
- To monitor quality adherence and compliance to quality standards.
- To ensure implementation of identified quality methodologies and improvement initiatives.
- To deploy the quality management tools.
- To provide support and act as a feedback channel for quality issues.
- To communicate quality initiatives.
- To provide ongoing intelligence on customers and competitors using internal and external data
- sources i.e. monitor surveys etc.
- Offer input into market analysis and segmentation.
- To assist in aligning processes in the business and to ensure that this is in line with customers expectations.
- Identify possible risks in the area and come up with suitable action plans to ensure there are no loop holes in the process.
Application Process
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